FAQs
General FAQ's
Q: Location
Fox & Milly is located in Brisbane South East, Australia
Q: Colours
Due to variations in some computer/phone screens and monitors, there may be slight variations in colour. Every attempt has been made to represent the product and colours as accurately as possible.
Q: What materials are used to make the earrings?
All our earrings are made out of polymer clay
Q: What is polymer clay?
Polymer clay is a synthetic type of modelling clay. The primary ingredient is a polyvinyl chloride (PVC) base. Other ingredients like fillers, pigments and bendable plasticizers are added to create the finished product.
Payments FAQ's
Q: Which payment methods do you offer?
We offer payment by credit card (Visa, Mastercard or AMEX), Paypal or direct transfer.
Shipping FAQ's
Q: What shipping options are available?
All purchases are sent by Australia Post. Standard Post for a flat rate of $10.00 or Express Post for a flat rate of $13.00.
Q: Do you offer FREE Shipping?
We offer FREE Standard postage for orders over $100.
Q: When will my order be dispatched?
Please allow a minimum of 2-3 business days for your order to be processed, packaged and dispatched.
Q: Can I track delivery of my order?
Once your order has been packaged and posted, a tracking number will be emailed to the email address attached to your order. You can track you package through the Australia Post website.